Customer Help
Our happiness team is always here to assist.
Frequently Asked Questions
Orders and Shipping
We know you want your order ASAP. We are just as excited for you to receive your new Best Living! Most orders received before 5:00 p.m. Eastern Time, Monday through Friday, are shipped within 3-7 working days! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day.
*Please note that process time does not include shipping time.
GOODS IN STOCK: 3 business days
AVIALBLE DESIGNS: 7 business days
MADE TO ORDER & CUSTOM : 2-3 weeks
*This is just an estimate.
We’re shipping an order from:
US,Britain[UK],RUSSIA,New Zealand,Japan,Spain,The Kingdom of Sweden,Switzerland,Germany,Australia,Norway,Canada,Denmark,Netherlands,HONG KONG China,Finland,Korea,Turkey,Mexico,Saudi Arabia,Ukraine,Kazakhstan(The Republic of Kazakhstan),Vietnam,Thailand
We offer the following shipping options for most of the order:
– STANDARD: 10-25 Business Day Transit Time
– Expedited: 5-10 Business Day Transit Time
Estimated shipping timeframes begin once orders ships. Timeframes above are only estimates. To verify if package will arrive within a certain timeframe please contact us.
*Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs and bad weather.
No worries my dear friend! As long as your order hasn’t shipped, we are able to make changes/modifications to the shipping address. If you need to update your shipping details contact us immediately at [email protected].
If you order has already shipped, unfortunately we are unable to make any changes. Logistic company does not allow us to change or update addresses mid transit. We recommend contacting logistic company directly to see if they can possibly reroute your package once it arrives to the original destination.
Once your order ships a shipping confirmation email, which includes your tracking details, will be sent to the email address associated with your order.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; check your order to ensure the shipping address provided was correct. If the address provided was correct, contact us:[email protected] and then contact your local logistics company office responsible for delivering the package immediately. They will be able to assist you in recovering your package
Biu Beauty does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Customers are responsible for giving us the right address and checking their mailbox. It is possible that the carrier wasn’t able to deliver the package and left a note. If the customer then doesn’t take action or we received a wrong address, we sadly can’t give a refund.
We respond to all inquiries within 24 hours. Messages received on Friday are responded to the following Monday. Please note, we are closed for all major holidays and you may receive a delay in response during those times.
Frequently Asked Questions
Cancellations & Returns?
If your order has not yet produced, a cancellation request is possible. Please contact us at [email protected]. If your order has already produced, unfortunately cancelling your order would not be an option.
Our return policy only extends to up to 45 days from the original purchase date. If your return is at 46 days or past, we unfortunately can no longer accept your product.
Items that are considered to be acceptable returns:
– Shipped items received that are not the color based on produced invoice
– Shipped items received that are the wrong quantity based on produced invoice
– Shipped items received that are the wrong length based on produced invoice.
– Items that are unopened, unused in original packaging.
Non-acceptable returns include:
– The customized and time-consuming items
– Opened packaging/product
– Used packaging/product
– Tampered packaging/product
-Hair product/chemicals (unless wrong item sent)
Gift cards are non-refundable.
Due to the customized and time-consuming items, we DO NOT accept any cancellations[Unless we haven’t ship it yet] or returns. Please be sure to order the right size as we won’t be held responsible if the wrong size are ordered.
*If there is any problems with your current order, please contact us within 24hrs of purchase. We will glad to assist you.
All sales are FINAL (except in the case of products delivered in defective or damaged state). If so, please contact us and include an image of the damaged product.
Exchanges are primarily accepted for defective/damaged item or shipping error. Shipping error is defined as shipping out the WRONG product or WRONG quantity. If you would like to exchange for color or brand type, the above refund policy applies as far as standard of the product at the point of return. If this happens to be the case, please contact us [email protected].
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, a refund will be processed to your original method of payment within fourteen (7) business days. The time it takes for the refund to post to your account may vary depending on your bank or credit card company.
Our products are sold globally. Orders from different regions will be returned to different addresses. Please send us an email: [email protected] and we will offer the return shipping address based on your location
Feel Free To Contact US
Customer service
No worries! We are here for you. Please contact us via email at [email protected] . We will respond to your inquiry within 24 business hours.
We respond to all inquiries within 24 hours. Messages received on Friday are responded to the following Monday. Please note, we are closed for all major holidays and you may receive a delay in response during those times.
Yes.we do! If you have a concept in mind or would like us to create something special for you just contact us:[email protected] so we can talk about it.
Disclaimer:
-Please note that while we make every effort to replicate your requirements, there may be limitations in achieving 100% exact replication due to various factors, including material constraints. The chosen style of the customized items cannot be modified.
-Prior to dispatching the order, we will confirm the details with you to ensure accuracy. Please understand that once the order is dispatched, it cannot be returned or exchanged.
*Please note that we do not RECREATE work from any other sellers.
**Please note that if you want a design inspired by another artist, we might for sure try to create something similar but we will always give it a twist to make it more our own. We might also decline if it’s not something we can see doing.
Absolutely! All sets are made to order and may be customized for you. If you’d like the design in another color, matte or glossy finish or small design changes simply make a note in the special requests section.
For bigger changes that include adding or changing crystals/ornaments/charms please contact us first for approval or for a new price rate.
*Additional charges may occur.
We are always open to content collaborations! If you are in LOVE with the brand and interested in working with Best Living, email us at [email protected]. Please include links to your social media profiles.
The best way to contact us is via email at [email protected].
Phone: +86 15917401279
IMPORTANT!!!
Read carefully all information listed under the item description before placing your order. Be aware of our processing time and the estimated delivery time frame and make sure you order the right size for the item as we are not held responsible if the wrong size is ordered.
Please double check shipping information before checking out. We are not held responsible for packages lost in transit, delivered packages that are missing or with incorrect address.
We truly appreciate your business and support. We also thank you for your patience as we make our way to your order.
Before you make an order
Whole Sale & OEM/ODM Customization
Yes,our company can offer OEM service,also can offer simple ODM service.
We are a factory,and we can export goods by ourselves.We have our own teams to handle all the export business.
MOQ is Minimum Order Quantity or Min. Order.Usually our MOQ is 50pcs.
We need our MOQ to share with the fixed costs,such as transport costs and customs clearance costs,etc.
1.If we have our current sample,we will provide you.
2.If we have no,you need to pay the sample cost $50-$100,It is refunded if the order quantity reaches up to 500 MOQ.
3.The sample time is 10-15days after we receive your sample cost.
We cooperate with professional forward to offer FOB, CIF, and DDP service.
The DDP service can delivery your goods directly from our factory to your location.